- To provide a service that exceeds customer expectations.
- To continually improve the quality of its service provision.
- To continually develop its staff.
- To continually improve the effectiveness of its business processes.
- To continually improve the effectiveness of its Quality Management System (QMS).
These objectives will be achieved through continual monitoring and evaluation of the effectiveness of its processes, adherence to the procedures that control the processes, together with effective communication with its customers, suppliers and employees.
The Directors are committed to the effective implementation of the QMS and to the involvement of all staff in the continual maintenance of high standards of customer service. They will ensure that in addition to the strategic quality objectives described above, specific operational quality objectives are set, achieved and regularly reviewed during management review meetings to ensure that they remain appropriate and support the company’s aims and objectives that are set out in its Business Plan. They will also ensure that the quality policy is communicated and understood by all employees and that it is reviewed annually, for continuing suitability.
The Directors will ensure that all the necessary preventive action is taken to ensure that the service provided is, right first time. It is considered a condition of employment that the terms set out within this Quality Policy are understood, implemented and maintained by all personnel irrespective of their role within the company.
